Contact the practice

Kirby Road Surgery

58 Kirby Road
Dunstable
Bedfordshire
LU6 3JH

Out of Hours: 111

Opening Times

Monday	8:00am to 6:30pm
Tuesday	8:00am to 8:00pm Pre booked appointments only from 6:30pm to 8:00pm
Wednesday	8:00am to 6:30pm
Thursday	8:00am to 6:30pm
Friday	8:00am to 6:30pm
Saturday	9:00am to 5:30pm For pre booked appointments only
Sunday	Closed

If you need help when we are closed

If you need urgent medical advice between the hours of 6.30 pm to 8 am weekdays, during weekends or on Bank Holidays – please telephone 111.

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

For children under 5 call 111

For people aged 5 and over go to 111.nhs.uk

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Physical accessibility

The whole surgery was built with accessibility in mind.

There are no steps into the surgery thus making access easy.

The surgery is all on one level and all rooms allow access for wheelchairs.

Toilets for those who are disabled are provided for both sexes.

Please be mindful that not all disabilities are visible.

Car Parking

There is limited parking at the surgery with spaces marked out, including one disabled space.

You are more than welcome to use these spaces, but we do ask that you do not block any cars in. Doctors may have to go out on emergency calls and therefore they need to leave the site swiftly.

We recommend not reversing out into Kirby Road when leaving the surgery.

How to make a complaint

We endeavour to give you the very best possible service at all times, but there may be occasions when you feel that you wish to express your dissatisfaction.

Kirby Road Surgery has a comprehensive complaints Policy and Procedures and meets the requirements of the NHS national criteria. Should you wish to write a complaint, please see our Complaints and Comments Leaflet which can also be found at Reception.

Please put your complaint, if possible, in writing, for the attention of the Managing Partner and the Office Manager, and emailed to: admin.kirbyroad@nhs.net. However, if you would prefer to speak to us, please visit the practice and speak to the Office Manager, Jo.

Your complaint can also be posted to:
The Managing Partner
Kirby Road Surgery
58 Kirby Road, Dunstable LU6 3JH

If you do post your complaint to the practice, please bear in mind that postage delays are still occurring within the area.

Once received, the practice will formally acknowledge your complaint within three working days. Your complaint will then be thoroughly investigated. We aim to have looked into the matter within 14 working days however this may not always be possible.

We shall then be in a position to offer you an explanation, or a meeting with the people involved. When we look into your complaint, we shall aim to:

Find our what happened and what went wrong
Make it possible for you to discuss the problem, if you would like to
Identify what we can do to make sure the problem doesn’t happen again

Our formal response will be sent via post to the recorded address we have for you.

All complaints are treated seriously and with sensitivity. Please note that we have to respect our duty of confidentiality to our patients, and therefore if you are complaining on behalf of someone else, his or her consent will be required before we can discuss their case with you.

This confidentiality also ensures that any personal details about your complaint will not be shared with anyone outside the Practice unless express permission has been given by yourself.

You can also contact NHS England for help or advice:

NHS England
PO Box 16738
Redditch
B97 9PT

Email: England.contactus@nhs.net
Tel: 0300 311 22 23 (Monday-Friday, 08:00 – 18:00)

If you are dissatisfied with the outcome, or the handling of your concerns by the Practice, you have the right to approach the Health Service Ombudsman. The contact details are:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Tel: 0345 0154 033
Website: www.ombudsman.org.uk